Delivery and Returns

Shipping And Handling

Last updated: October 19, 2014

For all local orders we will provide delivery using our own fleet of vans to keep the cost of delivery to a minimum and make sure the delicate goods arrive in one piece, hence shipping and handling is charged at a flat fee of £30 (inc VAT) for each order placed online for delivery in mainland UK. All goods must be inspected for content, defects and damage at the time of delivery. Claims for damaged goods will not be accepted after the goods have been signed for by the customer. In the event that the delivery is made by a third party such as a carrier, notification must be made to the carrier immediately and to us within 24 hours. Claims for damaged goods cannot be accepted once the goods have been installed or used.

Orders from customers destined for delivery to offshore islands within the United Kingdom includingNorthern Ireland, the Scottish Islands, the Channel Islands, the Isle of Wight and the Isle of Man will be surcharged according to our actual delivery costs. Please note that the shipping to these locations will be more expensive. We are always looking at ways to reduce our shipping costs to these areas, for the latest costs please contact us by email to sales@directceilings.com.

Your order will only be dispatched within 3-5 days of successful receipt of your online payment. Alternatively, for an additional £30 (Inc VAT) fee, special delivery can be arranged and your order will be dispatched within 1 or 2 days of all the items becoming available. Delivery timings are intended as a guide only and are based on items being in stock. Non-stock items may take longer to deliver. Items for next day delivery must be made before 2pm. Orders after 2pm will be processed the following day. Orders made over the weekend or on Fridays after 2pm will not be processed until Monday, therefore the earliest possible delivery would be Tuesday.

Delivery Schedule

We will always email you to advise a date for delivery. Our driver will normally require assistance off-loading your order.

If we are unable to deliver the goods within 30 days, the consumer will be informed immediately and will be given the choice of a later delivery date or cancelling the order completely and receiving a full refund of any monies paid. We cannot accept any liability for delivery delays howsoever caused.

Reaching Us

If you need to reach us, please email us on sales@directceilings.com, alternatively, you can write to us at Direct Ceilings, Eastgate, Honley, Holmfirth, HD9 6PA

Returns Policy

With the exception of goods which are tailor made for the consumer or ordered specially, items marked “special order,” and non-stock items procured specifically for the customer, consumers have the right to cancel the contract within 7 working days without reason, the 7 days starting from the day after the goods are received. Any damaged goods must be notified to us on the day of delivery.

For any item to be returned and to receive a refund, goods must be returned unused, in perfect re-saleable condition, including original undamaged and unopened packaging and with the original delivery note, within 7 days of receipt of goods. Refunds will cover the costs of the goods only, and will not include any delivery costs paid. Re-stocking charges will apply of 25% (min. £25.00), this will be deducted from any refund due, refunds will be made by original payment method.

If a customer intends to make a return they must contact us by email to sales@directceilings.com stating the order number and reason for return and we will email a return authorisation.
We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses an insured carrier. The customer is responsible for the cost of any returns and future deliveries.

It is important that you thoroughly inspect any goods you receive at the time of delivery, taking extra care to check for cosmetic damage or blemishes before installing the item, and contact us as soon as possible should you find any fault. We will endeavour to replace or repair any faulty goods as quickly as possible. This does not affect your statutory rights as a consumer.

Remittance Terms

Complaints will be acknowledged within 5 working days. A likely timescale for resolving the dispute will be determined and the consumer will be kept informed about progress. The complaints procedure is open to review to ensure that it is working well.